All of the Following Are Measures Within the Innovation and Learning

question 16

Multiple Choice

All of the following are measures within the innovation and learning perspective of the balanced performance scorecard EXCEPT:

• A) Employee skills
• B) Return on innovation
• C) Number of new products
• D) Time spent talking to customers
• E) Service expectations

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Definitions:

Standard Deviation

A measure of the amount of variation or dispersion in a set of values, indicating how spread out the values are from their mean.

Variance

A measurement of the spread between numbers in a dataset, indicating how much the values differ from the mean.

Standard Deviation

A measure of the amount of variability or dispersion of a set of values.

Shopping Outlet

A retail store or point of sale offering goods to the public, often characterized by the type of products it sells or its brand affiliation.