All of the Following Are Financial Measures Used in the Balanced

question 38

Multiple Choice

All of the following are financial measures used in the balanced performance scorecard EXCEPT:

• A) Value of price premiums
• B) Customer satisfaction
• C) Volume increases
• D) Long-term value of customers
• E) Cross sales

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Definitions:

Output

The quantity of goods or services produced by a company, industry, or economic system.

Housing Development

A planned residential community, often including various amenities, constructed by developers and divided into individual properties for sale.

Profit-Maximizing

A strategy or behavior that seeks to achieve the highest possible profit from business operations, given certain constraints and market conditions.

Damages

Monetary compensation that a court orders to be paid to an individual or entity as recompense for loss or injury.