Ravela Does Not Want to Use the Self-Checkout Lane at the Supermarket

question 69

Multiple Choice

Ravela does not want to use the self-checkout lane at the supermarket because it "just seems too complicated". What factor primarily has determined her reluctance to try the new self-service technology?

• A) Customer readiness
• B) Capability management
• C) Emotional resources
• D) The empowerment of technology
• E) Personal autonomy

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Definitions:

Technological Forecasts

Long-term forecasts concerned with the rates of technological progress.

Business Cycle

The natural rise and fall of economic growth that occurs over time, including periods of prosperity, recession, depression, and recovery.

Inflation Rates

The rate at which the general level of prices for goods and services is rising, eroding purchasing power.

Money Supplies

The total amount of monetary assets available in an economy at a specific time, including cash, coins, and balances held in bank accounts.