Service Quality Can Help Companies Attract More and Better Customers

question 1

True/False

Service quality can help companies attract more and better customers to the business through offensive marketing.

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Definitions:

Ego-dystonic

Refers to troubling thoughts, feelings, beliefs, or behaviors that one experiences as alien or foreign and would like to be rid of.

Prevalence

The proportion of a population found to have a particular condition or characteristic at a specific time.

Narcissistic Personality Disorder

A mental condition characterized by an inflated sense of importance, deep need for excessive attention and admiration, troubled relationships, and a lack of empathy for others.

Exaggerated

Involves overstatement or enhancement beyond the facts or what is reasonable.