By Guaranteeing That All Participants in Its Dance Classes Will

question 63

Multiple Choice

By guaranteeing that all participants in its dance classes will be able to do the foxtrot by the end of their first lesson or their money will be refunded, the Fred Astaire Dance Studio is:

• A) Managing its service promises
• B) Resetting customer expectations
• C) Precisely matching service delivery with service promise
• D) Managing its horizontal communications
• E) Under-promising and over-delivering

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Definitions:

Organizing Economies

The structured arrangement and management of economic activities and resources within a community, region, or country, aiming for efficiency and growth.

German Republic

Refers to the Weimar Republic, the democratic government of Germany from 1919 to 1933, established after World War I and ended with the rise of Nazi power.

Paris Peace Conference

An international meeting in 1919 that led to the signing of the Treaty of Versailles, ending World War I and redrawing the map of Europe.

League of Nations

An international organization founded after World War I to promote world peace and cooperation, but was ultimately unable to prevent World War II.