Which of the Following Is NOT a Strategy a Service

question 66

Multiple Choice

Which of the following is NOT a strategy a service provider would use if its goal were to manage customer expectations?

• A) Create tiered-value service offerings
• B) Negotiate unrealistic expectations
• C) Communicate criteria for service effectiveness
• D) Teach customers to avoid peak demand periods and see slow periods
• E) Offer choices

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Definitions:

Sale of Equipment

This transaction involves disposing of business equipment, typically recorded as a gain or loss in the financial statements, depending on the sale price versus book value.

Common Stock

A type of equity ownership in a corporation, with voting rights and potential dividends, that takes last priority in asset distribution upon liquidation.

Purchase of Equipment

The act of acquiring equipment for business operations, typically considered a capital expenditure.

Comparative Balance Sheet

Financial statements that display a company’s financial position at different points in time, side by side, to facilitate comparison.