Service Providers Sometimes Need to Tell Customers That Services Have

question 25

Multiple Choice

Service providers sometimes need to tell customers that services have been performed for them. To get credit for their actions, service providers need to reinforce their actions with appropriate communication about their accomplishment of the service. Which of the following services would need to educate its customers by telling them about the services provided in user friendly terms?

• A) Pet grooming
• B) A fluoride treatment given to a child
• C) A full-body massage
• D) Car insurance
• E) Gas station

Differentiate between plantwide and departmental overhead rates and their impact on product costing.

Analyze the effect of different bases (machine-hours, direct labor-hours) on overhead rate calculation and job costing.

Understand the principles of job-order costing.

Calculate predetermined overhead rates for different departments or activities.

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Definitions:

Feedback

Information given to a person or entity about their actions or performance, used as a basis for improvement.

Accounting Systems

Organized frameworks used for recording, measuring, summarizing, and communicating financial information of a business entity.

Collecting

The process of obtaining payments for debts owed by individuals or businesses.

Accumulating

The process of gathering or building up a quantity over time.