The Fundamental Issue Underlying Supply and Demand Management in Services

question 45

Multiple Choice

The fundamental issue underlying supply and demand management in services is the lack of _____ capability.

• A) Inventory
• B) Customization
• C) Automation
• D) Standardization
• E) Transportation

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Definitions:

Ringelmann Effect

The phenomenon where individual productivity decreases as the size of the group increases, often due to coordination and motivation problems.

Social Facilitation

The tendency for individuals to perform differently when in the presence of others versus when alone, typically improving performance on simple or well-rehearsed tasks.

Compresence

The psychological or physical co-existence of individuals in the same place and time, enabling interaction or communication.

Social Loafing

The inclination of people to put in less effort while working as part of a team compared to when working individually.