Waiting Time Feels Longer When Customers

question 25

Multiple Choice

Waiting time feels longer when customers:

• A) Are relaxed while waiting
• B) Are reading or drinking a beverage while waiting
• C) Are alone while waiting
• D) Know how long they will have to wait
• E) Understand why they are waiting

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Definitions:

Approach-Inhibition Model

A psychological theory suggesting that power increases an individual's tendency to approach positive stimuli and outcomes, while reducing their perception of risks.

Teachers

Educators or instructors who facilitate learning for students, typically in a school, college, or university setting.

Students

Individuals enrolled in an educational institution for the purpose of learning.

Power Tactics

Strategies or actions used by individuals or groups to influence or control others in the pursuit of personal or collective objectives.