_____ Are Services Produced Entirely by the Customer Without Any

question 5

Multiple Choice

_____ are services produced entirely by the customer without any direct involvement or interaction with the firm's employees.

• A) Actor-oriented services
• B) Drama monologues
• C) Self-service technologies
• D) Frequency marketing programs
• E) Competitive differentiators

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Definitions:

Winning Approval

The process of gaining acceptance or endorsement from stakeholders, authorities, or specific groups, often in the context of business initiatives or projects.

Deontology

A branch of ethics focused on the morality of actions based on a set of rules, rather than on their consequences.

Kant

Relates to Immanuel Kant, an influential philosopher known for his work in epistemology, ethics, and aesthetics.

Utilitarian Approach

A moral philosophy suggesting that the best action is the one that maximizes utility, generally defined as that which produces the greatest well-being of the greatest number of people.