When a Customer Does Not Understand His or Her Role

question 15

Multiple Choice

When a customer does not understand his or her role in the service delivery process,he or she is contributing to provider:

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Mental Programs

Mental programs are the cognitive structures and processes that guide thoughts, actions, and problem-solving in the human brain.

Problem Solving

Identifying answers for challenging or intricate problems.

Software

Programs and other operating information used by a computer.

Cognitive Developmental Stages

The phases characterizing the development of cognitive abilities in children, as proposed by theorists like Piaget, including stages such as sensorimotor and formal operational.