Amber and Joyce Are Both New Mothers Who Are Concerned

question 39

Multiple Choice

Amber and Joyce are both new mothers who are concerned about child-proofing their homes to keep their toddlers safe. Amber went on the Internet and found a Web site that told her exactly what she should do to make her house safe. Joyce called Baby Safe, an agency that will send an expert in childcare to her home to conduct an individualized survey of the home and advise on dangerous situations. Which of the service delivery roles did Amber perform?

• A) Customer mix manager
• B) Competitor
• C) Productive resource
• D) Contributor to quality and satisfaction
• E) Recruiter

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Definitions:

Rotenone

A chemical compound derived from certain plants used as an insecticide and piscicide due to its toxicity to mitochondria.

Pyrethrum

A natural insecticide made from the dried flower heads of certain chrysanthemum species, used to control pests.

Herbicide

Chemical substances used to destroy or inhibit the growth of unwanted plants, weeds, or vegetation.

Fungicide

Chemical substances used to kill or inhibit the growth of fungi and fungal spores, commonly used in agriculture to prevent or control fungal diseases.