Each Year Representatives of College Activities Boards Throughout the U

question 27

Multiple Choice

Each year representatives of college activities boards throughout the U.S.gather at regional National Association of College Activities (NACA) conventions to listen,talk to,and hire acts for the upcoming school year.Auburn Moon from Philadelphia is one of the agencies that attends the NACA conventions.The owner of this agency prepares a CD that contains two or three songs by each of the acts she represents and gives them out to students at the conventions.Students can listen to the CDs at their leisure and share the music with other decision makers on campus.With the CDs,Auburn Moon is _____ about its entertainers and their abilities.

• A) Motivating its customers
• B) Positioning its customers
• C) Managing the customer mix
• D) Defining its customers' jobs
• E) Educating its customers

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Definitions:

Intrarole Conflict

A situation where there is a conflict within a single role due to conflicting demands or expectations associated with that role.

Role Drain

The exhaustion or strain experienced by individuals who attempt to fulfill multiple roles simultaneously, potentially leading to decreased effectiveness in those roles.

SYMLOG Dimensions

represents a framework for evaluating group interactions and dynamics based on three dimensions: dominance/submission, friendliness/unfriendliness, and instrumentally controlled/emotionally expressive.

Assertive/Unassertive

Assertiveness refers to confidently expressing one's opinions and needs directly and respectfully, while unassertiveness characterizes a lack of confidence or reluctance in expressing one's views.