The First Step in Enhancing Customer Participation in Service Delivery

question 28

True/False

The first step in enhancing customer participation in service delivery is to manage the customer mix,beginning with an assessment of the compatibility of segments.

---

Definitions:

Cursive Writing

A style of handwriting where the letters are connected in a flowing manner, often used for faster writing and a unique personal touch.

Title Block

A section of a technical drawing or document that contains vital information such as project name, date, scale, and authorship.

Full Scale

Represents the complete, actual size or extent of an object, without any reduction or enlargement.