Sales Associates at Nordstrom Are Given a "Personal" Book to Keep

question 64

Multiple Choice

Sales associates at Nordstrom are given a "personal" book to keep track of customers' names,telephone numbers,height and weight,likes and dislikes (e.g.,color,style and texture preferences) and charge account numbers to help them become a personal shopper for the customer.In addition,sales associates have an open account to send thank-you notes or flowers to customers.By having a personal book and sending thank-you notes or flowers to customers,Nordstrom's sales associates are showing they care by emphasizing the _____ dimension to influence customer perceptions of Nordstrom's service quality.

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

Comprehend the rationale behind the framers of the Constitution not creating a direct democracy.

Identify the necessary elements for maintaining social order, including protection from domestic and foreign threats and abuses of power.

Describe the various roles and activities governments are involved in, such as ensuring quality of life and maintaining records.

Understand the distinction between different government types (e.g., republic, democracy).

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Definitions:

Title VII

Part of the Civil Rights Act of 1964 in the United States, prohibiting employment discrimination based on race, color, religion, sex, or national origin.

Uniformed Services

The various organizations where members are required to wear a prescribed uniform, including military branches and other government service branches.

Employment Act

Legislation aimed at regulating labor practices, setting minimum wages, working conditions, and protecting workers' rights.

Favorable Treatment

The act of giving preferential consideration or benefits to a particular party or group.