The Frontline Service Employees Are Referred to As

question 48

Multiple Choice

The frontline service employees are referred to as:

• A) Gatekeepers
• B) Control centers
• C) Boundary spanners
• D) Service encounter experts
• E) External service providers

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Definitions:

Strategic Management

The process of formulating and implementing strategies.

Management by Objectives

Management by Objectives is a strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed upon by both management and employees.

Identifying Job Factors

The process of determining the essential tasks, skills, knowledge, and responsibilities associated with a job, which helps in creating accurate job descriptions and assessments.

Organization Chart

A description of the arrangement of work positions within an organization.