Which of the Following Is NOT a Soft Customer-Defined Standard

question 25

Multiple Choice

Which of the following is NOT a soft customer-defined standard?

• A) Uniforms are to be immaculate
• B) Avoid other tasks while on the telephone with customers
• C) Orders delivered when promised
• D) Thank the customer at the end of the call
• E) Listen to customers attentively

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Definitions:

Self-Control

The ability to regulate one's emotions, thoughts, and behaviors in the face of temptations and impulses.

Latent Learning

Learning that occurs without any obvious reinforcement of the behavior or associations that are learned until there is a reason to demonstrate it.

Tolman

An American psychologist best known for his work in cognitive behaviorism, proposing that cognitive processes such as expectations play a key role in learning.

Hat Store

A retail business specializing in the sale of headwear, offering various styles and types of hats.