Things That Can Be Counted,timed or Observed Through Audits Are

question 13

Multiple Choice

Things that can be counted,timed or observed through audits are _____ customer-defined service standards.

• A) Formal
• B) Hard
• C) Informal
• D) Qualitative
• E) Responsive

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Definitions:

Air Cleaning Housing

The casing that contains the air filter of a vehicle, protecting it from debris while ensuring the engine receives clean air.

Air Filter

Is responsible for removing dirt and debris from entering with the fresh air that is drawn into the engine.

Viscosity Oil

A measure of a lubricant's resistance to flow at certain temperatures, indicating its thickness and suitability for specific engine types.

Mechanical Fan

A device driven directly by the engine's power, used to blow air through the radiator to cool the engine coolant.