Which of the Following Is NOT an Example of a Hard

question 8

Multiple Choice

Which of the following is NOT an example of a hard customer-defined service standard?

• A) On-time delivery
• B) 36-hour response time
• C) Number of missed pickups
• D) Orders entered the same day they are received
• E) Understand the customer's question or request

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Definitions:

Concrete Thought

Thinking that is literal and focused on the physical world, often observed in early cognitive development.

Hypothetical Thought

Thinking that involves considering possibilities, scenarios, or outcomes that are not based on immediate reality but on imagined or projected situations.

Deductive Reasoning

A logical process whereby a conclusion is reached based on the concordance of multiple premises that are generally assumed to be true.

Top-Down

An approach or process that starts from the upper levels of a hierarchy and moves downwards, often referring to management, processing, or information systems.