________ Refers to the Fact That a Complaining Customer Expects

question 46

Multiple Choice

________ refers to the fact that a complaining customer expects to be treated fairly,with care and honesty.

• A) Functional equity
• B) Procedural fairness
• C) Interactional fairness
• D) Service equity
• E) Outcome fairness

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Definitions:

Starting/Charging System

A vehicle's system responsible for initiating the engine's operation (starting) and maintaining the battery's charge level (charging).

Voltage Output

The electric potential difference delivered by a power source or circuit, measured in volts.

AC Voltage Leakage

Unintended flow of alternating current (AC) outside its intended circuit path, which can pose safety hazards.

Maximum Allowable

The highest permissible limit or value for a parameter, often established for safety, performance, or regulatory reasons.