When Jessie Wanted to Talk to a Therapist to Learn

question 29

Short Answer

When Jessie wanted to talk to a therapist to learn how she could improve her relationship with her mother, she went to HYPERLINK "http://www.here2listen.com/" www.here2listen.com, an online counseling service that charges $1 per minute of counseling. The therapist she communicated with online is an example of a(n) _____ in the service blueprints for the web site.
A. Customer action
B. Onstage contact employee action
C. Backstage contact employee action
D. Support process
E. Audience action

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Definitions:

Franchises

are business models where the owner (franchisor) grants permission to individuals or entities (franchisees) to operate a business using their trademarks, systems, and processes.

Joint Ventures

Firms establishing joint ownership to pursue new products or markets.

Culture Barriers

Challenges encountered in cross-cultural communication and interaction that hinder mutual understanding and collaboration.

Technology Advances

Progress in technological development that enhances efficiency, productivity, or introduces new capabilities.