After an Airplane Arrives at Its Gate and Passengers Disembark,it

question 23

Multiple Choice

After an airplane arrives at its gate and passengers disembark,it is cleaned,restocked with food and beverages and refueled by maintenance workers before the next set of passengers board and the airplane departs on its next flight.The activities performed by maintenance workers to prepare the airplane for its next flight is part of which section of the service blueprint?

• A) Customer actions
• B) Onstage contact employee actions
• C) Backstage contact employee actions
• D) Support processes
• E) Audience actions

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Definitions:

Panel Interview

An interview format where the job candidate is questioned by multiple interviewers simultaneously, typically to assess the candidate's suitability for a specific role.

Establish Eye Contact

Establishing eye contact is a nonverbal communication skill that involves making visual connection with another person's eyes to convey attentiveness, confidence, and sincerity.

Job Candidate

An individual applying for a job or being considered for employment.

Contact Job Applicants

The act of reaching out to individuals who have applied for a position in order to update them on their application status or to schedule interviews.