Service Blueprinting Is Grounded in All of the Following Disciplines

question 26

Multiple Choice

Service blueprinting is grounded in all of the following disciplines EXCEPT:

• A) Computer systems analysis
• B) Decision theory
• C) Economics
• D) Industrial engineering
• E) Logistics

---

Definitions:

Emotional Instability

A state characterized by rapid changes in mood or emotions, often without a clear cause.

Psychotherapy

The treatment of mental disorder by psychological rather than medical means.

Role Playing

A training or learning method where individuals assume roles and act out scenarios to improve skills, solve problems, or understand different perspectives.

Succession Management

The process of identifying and developing new leaders who can replace old leaders when they leave, retire, or die.