The Last Step in Building a Service Blueprint Is To

question 61

Multiple Choice

The last step in building a service blueprint is to:

• A) Draw the line of interaction and visibility
• B) Identify the physical evidence needed to support service quality
• C) Map the service process from the customer contact person's point of view
• D) Link customer and contact person activity to needed support function
• E) Add evidence of service at each customer step

---

Definitions:

Simple Interest

Interest calculated on the principal portion of a loan or deposit, without compounding on the interest previously earned.

Original Principal

The initial amount of money borrowed or invested, before the addition of interest or profits.

Compounded Annually

A method of calculating interest where the interest rate is applied once per year to the principal, including any interest from previous periods.

Interest Rate

The percentage at which interest is paid by a borrower for the use of money that they borrow from a lender.