Which of the Following Is NOT an Example of a Commonly

question 54

Multiple Choice

Which of the following is NOT an example of a commonly used service recovery strategy?

• A) Learn from recovery experience
• B) Act quickly
• C) Encourage and track complaints
• D) Implement the service paradox
• E) Learn from lost customers

---

Definitions:

James-Lange Theory

A hypothesis proposing that the initial response of physiological stimulation happens before one actually feels an emotion.

Snake

A long, legless, carnivorous reptile of the suborder Serpentes, known for its slithering movement and often venomous bite.

Frightened

Feeling afraid or anxious as a response to a perceived threat or danger.

Thalamus

Part of the limbic system located in the center of the brain, this structure relays sensory information from the lower part of the brain to the proper areas of the cortex and processes some sensory information before sending it to its proper area.