Which Type of Research Is Most Reminiscent of an Exit

question 27

Multiple Choice

Which type of research is most reminiscent of an exit interview that would ask a question such as,"What exactly could we have done to keep you from leaving the company?" and "Is there anything we can do to keep you from resigning from your position"?

• A) Complaint solicitation
• B) Critical incidents studies
• C) Relationship survey
• D) Post transaction survey
• E) Lost customer research