Customers Who Experience a Service Failure and Do Not Complain

question 52

True/False

Customers who experience a service failure and do not complain are more likely to make a repurchase than those who do complain.

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Definitions:

Political Activity

Actions or efforts aimed at influencing government policy or the election of candidates for political office.

House Rule 25

A specific regulation or policy within an organization or institution, often relating to governance or operational procedures, though the content can vary widely depending on the context.

Lobbyists

Individuals or groups hired to influence lawmakers, regulation, or policies in favor of the entity that employs them, often through direct contact or advocacy.

Gifts

Items or funds given without expectation of payment or return, often to show affection, support causes, or provide assistance.