When Consumers Have Problems with a Web Site,they Use _____

question 47

Multiple Choice

When consumers have problems with a Web site,they use _____ dimensions to evaluate e-service quality.

• A) Tangibility,efficiency,and fulfillment
• B) Responsiveness,compensation,and contact
• C) Empathy,efficiency,and expectations
• D) Reliability,privacy,and assurance
• E) Efficiency,fulfillment,reliability,and privacy

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Definitions:

Accepted Standards

Guidelines or criteria widely recognized and followed by an industry or community as a basis for quality, safety, or functionality.

Documentation

The process of creating, maintaining, and preserving records and details of various activities, transactions, or processes.

Shortness of Breath

A sensation of difficulty breathing or a feeling of not getting enough air, a symptom of various medical conditions ranging from mild to serious.

Initial Interview

The first formal conversation between a candidate and a potential employer or interviewer, focused on assessing qualifications for a position.