According to the 80/20 Rule

question 7

Multiple Choice

According to the 80/20 rule:

• A) Only 80 percent of a company's customers deserve good service
• B) 20 percent of a company's customers produce 80 percent of the company's profit
• C) 20 percent of a company's customers should be classified as defect-prone
• D) Only 80 percent of a company's customers will be affected by service encounters
• E) 20 percent of a company's customers will require little or no service

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Definitions:

Distribution Coverage

The extent to which a product or service is made available and accessible to customers within a particular market area.

Vendor-Managed Inventory

A supply chain management practice where the supplier assumes responsibility for maintaining an inventory at the buyer's location, often optimizing stock levels and reducing costs.

Channel Practices

The strategies and methods businesses use to distribute their products or services through various marketing channels to the end customer.

Federal Legislation

Laws enacted by the national government that are applicable across the entire country, often governing matters of national interest.