Retention Strategies Built Around Customization Bonds

question 58

Multiple Choice

Retention strategies built around customization bonds:

• A) View employees as customers
• B) Provide short-term competitive advantage
• C) Use price as the primary marketing mix element
• D) Focus on mass customization and customer intimacy
• E) Have a low degree of service customization

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Definitions:

Low-SES

Refers to individuals or families with low socioeconomic status, characterized by low income, education, and occupational status.

Secondary Education

The stage of education following primary education, typically including high school or equivalent levels, aimed at preparing students for higher education or vocational training.

Puberty

Represents the developmental period in which an individual becomes capable of reproduction, marked by physical changes and hormonal shifts.

Vocational Training

Education or instruction that prepares individuals for specific trades, crafts, professions, or careers.