Which of the Following Is NOT an Example of an Effective

question 17

Multiple Choice

Which of the following is NOT an example of an effective formal service goal?

• A) Deliver products quickly
• B) Call the customer back within 2 hours
• C) Replace lost credit cards within 48 hours 98 percent of the time
• D) Answer phones within 3 rings
• E) Connect new cable service on the date promised

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Definitions:

Low-context Culture

A communication style characterized by explicit verbal messages, where most of the information is encoded in the words spoken.

Nonverbal Contextual Clues

Nonspoken signals or cues within a communication or environment that provide additional information or insights, influencing interpretation.

Cultural Diversity

The existence of a variety of cultural or ethnic groups within a society.

Cultural Biases

Prejudices or unfounded judgments influenced by the culture in which an individual was raised, affecting their perceptions and behaviors.