_____ Importance Measures Are Estimated Using the Statistical Procedures of Correlation

question 74

Multiple Choice

_____ importance measures are estimated using the statistical procedures of correlation and regression analysis, which show the relative contribution of questionnaire items to overall service quality.

• A) Direct
• B) Leading
• C) Primary
• D) Indirect
• E) Secondary

---

Definitions:

Warm and Supporting

Describes an environment or relationship characterized by emotional warmth, encouragement, and a nurturing attitude.

Secure

Defines a state or feeling of being safe, stable, and free from fear or anxiety.

Mutual Commitment

A shared agreement or pledge between individuals or groups to pursue a common goal or uphold a certain set of values or behaviors.

Emotional Attachments

The deep and enduring emotional connections that tie individuals to significant others in their lives.