Using the Drama Metaphor, Which of the Following Is Considered

question 70

Multiple Choice

Using the drama metaphor, which of the following is considered an element of the physical setting at a hair salon?

• A) The specialized training of the employees
• B) How equipment is stored and maintained
• C) How a customer is greeted when he or she walks in the front door
• D) Whether a customer can expect the same treatment each visit
• E) None of the above

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Definitions:

Socialization Tactics

The strategies and methods used by an organization to integrate, acculturate, and train new members.

Cultural Change

Transformation in the values, norms, customs, and practices of a group or society over time.

Competitive Advantage

A condition or circumstance that puts a company in a favourable or superior business position compared to its competitors.

Adaptive and Flexible

The capacity to adjust and modify one’s behavior or operations in response to changing circumstances or environments.