Which of the Following Types of Interaction Activities in a Service

question 10

Multiple Choice

Which of the following types of interaction activities in a service organization is used to obtain ideas for service improvement?

• A) Employee suggestions
• B) Employee internal satisfaction surveys
• C) Research on intermediate customers
• D) Executive listening approaches
• E) Executive visits to customers

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Definitions:

Cash Dividend

A distribution of profits by a corporation to its shareholders in the form of cash.

Cash

Money in the form of coins or banknotes, especially that held by a person or business.

Stock Investments

Financial assets referring to shares purchased in other companies intended for income generation or capital gains.

Cost Method

An investment accounting approach where the investment is recorded at cost and adjusted only for dividends received, not market value changes.