Imagine a Bereaved Family at a Funeral Home Discovering a Disco

question 6

Multiple Choice

Imagine a bereaved family at a funeral home discovering a disco ball in the chapel, dirty restrooms and rap music on the sound system. You would be correct in saying:

• A) The physical environment quality led the family to belittle the overall service quality
• B) The technical outcome quality of the facility needed fine tuning
• C) The inappropriateness of the service quality was due to poor technical qualities
• D) Interaction qualities led to perceived inequities
• E) The overall service quality is not influenced by tangibles

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Definitions:

Turbulence And Stress

The experience of significant disruption and strain in one's life, which can be caused by major changes or challenges.

Identity Crisis

A period of uncertainty and confusion in which a person's sense of identity becomes insecure, often due to a change in their expected aims or role in society.

Basic Strength

It refers to fundamental attributes or abilities an individual possesses which form the foundation for more complex skills or behaviors.

Adolescence

The transitional stage of physical and mental development that occurs between childhood and adulthood.