Research Indicates That If an Individual Has to Wait Longer

question 60

Multiple Choice

Research indicates that if an individual has to wait longer than eight seconds for an Internet site to download, then he or she will likely abandon plans to visit the site and move on to another site. In which of the service quality dimension that are used to evaluate web sites would a site be deficient if it took longer than eight seconds to download?

• A) Assurance
• B) Reliability
• C) Fulfillment
• D) Empathy
• E) Efficiency

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Definitions:

Patent Law

A legal framework that grants inventors exclusive rights to their inventions, preventing others from making, using, or selling the invention for a limited period.

Ornamental Design

A form of intellectual property protection for the unique visual qualities of an object, that does not concern its functionality.

Actual Damages

Compensation awarded to a plaintiff to cover the real and direct losses suffered.

Copyright Infringement

The unauthorized use of copyrighted material without permission from the copyright holder, in violation of copyright law.