Henri, Al and T

question 61

Multiple Choice

Henri, Al and T.K. are all studying to be dog groomers at a local Petsmart training academy. Henri and Al believe they received inadequate training because they could not get a job when the course concluded. T.K. thinks the academy was a great experience and really enjoys grooming the pets at Pet Heaven Kennels. In this example, satisfaction levels were influenced by:

• A) Poor service quality
• B) Their perceptions of service quality
• C) Their emotional states
• D) Their attributions for service success
• E) Their perception of equity

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Definitions:

Morpheme

The smallest significant unit of meaning in a word (e.g., the word boys has two morphemes, boy and -s).

Phoneme

The smallest significant unit of sound in a language. Alphabetic characters roughly correspond to phonemes (e.g., apt, tap, and pat are all made up of the same phonemes).

Hierarchical Structure

An organizational structure where entities are ranked one above the other based on their level of authority or importance.

Phonemes

The smallest units of sound in a language that are capable of conveying a distinct meaning.