A Service Encounter That Occurs Without Any Direct Human Contact

question 71

Multiple Choice

A service encounter that occurs without any direct human contact is a(n) _____ encounter.

• A) Remote
• B) Phone
• C) Detached
• D) Public
• E) Impersonal

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Definitions:

Highest

The most elevated level or degree in a hierarchy or scale.

Jews

An ethnoreligious group originating from the ancient Hebrews of the Middle East, with a rich cultural and religious tradition encapsulated in Judaism.

Plague

A contagious bacterial disease characterized by fever and delirium, often with the outbreak leading to significant fatalities.

Europe

A continent located entirely in the Northern Hemisphere and mostly in the Eastern Hemisphere, comprising numerous countries and known for its diverse culture and history.