Because Services Are Intangibles, Customers Do Not Need Evidence of Service

question 56

True/False

Because services are intangibles, customers do not need evidence of service in order to know they have been served.

Comprehend principled negotiation strategies to resolve interpersonal conflicts effectively.

Understand the myths surrounding conflicts in intimate relationships and how they can misconstrue the nature of commitment and resolution.

Understand the principles and types of generalization in behavioral psychology.

Recognize and explain stimulus discrimination and how it differs from generalization.

---

Definitions:

Distance

The measurement of the space between two points.

Decimal

A numerical value that uses a decimal point to indicate a fraction of a base-10 number.

Y-axis

The vertical axis in a two-dimensional graph, typically used to represent the range or dependent variable in a function or data set.

X-axis

The horizontal axis in a coordinate plane, typically used as a reference line for measuring distances along the horizontal direction.