Which of the Following Statements About the American Customer Satisfaction

question 16

Multiple Choice

Which of the following statements about the American Customer Satisfaction Index (ACSI) is true?

• A) The ACSI demonstrates to service providers that there is much room for improvement in customer satisfaction
• B) The ACSI was developed by the federal government as a way to include customer satisfaction measurements in census data
• C) In spite of the name,the ACSI also measures customer satisfaction levels for countries with which the U.S.has a greater than average level of trade
• D) The only country that is currently studying customer satisfaction and creating an index is the United States
• E) The ACSI tracks customer perceptions of the level of satisfaction provided by sole proprietorships as well as by large corporations

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Definitions:

Capital Stock

The total amount of stock that a company is authorized to issue, representing ownership in the company.

Cumulative Preferred Stock

Preferred stock that, if the corporation doesn’t pay the specified percentage, has the unpaid amount (the dividend in arrears) carried over to the following year or years.

Capital Stock

The total amount of shares that a corporation is authorized to issue to shareholders, representing the primary source of equity financing for the company.

Cumulative Preferred Stock

A type of preferred stock that entitles the shareholder to receive dividends that were missed in the past before any dividends are paid to common stock shareholders.