In Services with a High Level of Credence Qualities, E

question 33

Multiple Choice

In services with a high level of credence qualities, e.g., banking, insurance, medical and legal service, which of the following service quality dimensions is most important?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Hemicellulose

is a group of polysaccharides found in plant cell walls that work with cellulose and lignin to provide structural support.

Photosynthetic Organ

A part of a plant or algae that carries out photosynthesis, such as leaves, stems, or thylakoids in chloroplasts.

Metabolic Budget

An accounting of the total energy expenditure of an organism, including energy used for basal metabolic rate, physical activity, growth, and repair.

Water Uptake

The process by which plants absorb water from the soil through their roots to maintain vital functions.