Johanna Wants to Learn Self-Defense and Has Signed Up for a Class

question 42

Multiple Choice

Johanna wants to learn self-defense and has signed up for a class at her local YMCA. She chose this particular class because her sister took it last year and has not felt like a victim since then. While Johanna has never had a need to defend herself, everyone tells her it is a good idea to learn how. Johanna's service expectation for the class was shaped by:

• A) A social needs philosophy
• B) Word-of-mouth communication
• C) Explicit service promises
• D) Transitory need intensifiers
• E) Her ego-oriented definition of service

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Definitions:

Structural Isomers

Molecules that have the same molecular formula but differ in the arrangement of atoms.

Geometric Isomers

Molecules that have the same formula and sequence of bonded atoms, but differ in the three-dimensional orientations of their atoms in space.

Enantiomers

Two isomeric chemical compounds that are mirror images.

Carotenoids

A group of yellow to orange plant pigments synthesized from isoprene subunits; include carotenes and xanthophylls.