Word-Of-Mouth Communication About a Service May Be Either Personal or Nonpersonal,but

question 37

True/False

Word-of-mouth communication about a service may be either personal or nonpersonal,but it is always verbal.

---

Definitions:

Anal Stage

A phase in Freud's psychosexual development theory, occurring between 18 months and three years of age, where pleasure centers on bowel and bladder elimination.

Psychosexual Development

Sigmund Freud's theory describing how personality develops through stages focused on sexual pleasure from different body areas.

Fixated

In psychology, an obsessive focus or attachment to an idea, person, or object, often at the expense of more useful or adaptive behaviors.

Sexual Abuse

An undesired sexual act by one person upon another, often using coercion or without the consent of the victim.