A Service Encounter That Occurs Without Any Direct Human Contact

question 71

Multiple Choice

A service encounter that occurs without any direct human contact is a(n) _____ encounter.

• A) Remote
• B) Phone
• C) Detached
• D) Public
• E) Impersonal

Explain the significance of the spacing effect and testing effect in enhancing long-term memory retention.

Understand the concepts and implications of memory consolidation and the role of various brain regions in long-term memory storage.

Acknowledge the capacity of human memory and the phenomena of infantile amnesia.

Appreciate the influence of personal relevance (self-reference effect) and encoding strategies (e.g., making information meaningful) on memory strength.

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Definitions:

Complex Cortical Cells

Neurons within the brain's cortex that respond to the orientation and movement of edges in a particular direction, integral to visual processing.

Simple Cortical Cells

Neurons in the visual cortex that respond best to edges and bars of light with a specific orientation, playing a fundamental role in visual processing.

Hypercomplex Cortical Cells

Neurons in the visual cortex involved in processing complex visual stimuli, such as the movement and length of objects.

Lateral Geniculate Cells

Neurons located in the lateral geniculate nucleus of the thalamus, playing a crucial role in visual processing by receiving signals from the retina and relaying them to the visual cortex.