Service Encounters That Occur Without Any Human Contact Are Referred

question 31

True/False

Service encounters that occur without any human contact are referred to as impersonal encounters.

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Definitions:

IQ Score

A numerical assessment derived from standardized tests designed to measure a person's intellectual abilities in comparison to the general population.

Moderate Intellectual Disability

A level of intellectual disability where individuals possess an IQ between 35-49, typically exhibiting limitations in conceptual, social, and practical adaptive skills.

Borderline Intellectual Development

A condition characterized by cognitive abilities that are significantly below average but not low enough to be classified as intellectual disability.

K. Warner Schaie

An American psychologist best known for his research on adult development and aging, particularly cognitive changes over the lifespan.