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List the Five Dimensions U

question 6

Essay

List the five dimensions U.S.customers use to determine service quality.


Definitions:

Lewis Base

A Lewis base is a substance that can donate a pair of electrons to form a covalent bond in a chemical reaction.

Nucleophile

A chemical species that donates an electron pair to an electrophile to form a chemical bond in reaction mechanisms.

Electron-Pair Acceptor

A chemical entity that readily accepts a pair of electrons from another species to form a covalent bond, also known as a Lewis acid.

Proton Acceptor

A substance that can receive or take up protons (H+ ions), playing a critical role in acid-base reactions.

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