Before Going Out to Dinner with Her Husband at Formia

question 42

Multiple Choice

Before going out to dinner with her husband at Formia Ristorante,a contemporary Italian restaurant in New Jersey,Jennifer read a review of Formia in the local newspaper.The review indicated Formia is an unpretentious and unassuming,but exceptionally fine,contemporary Italian restaurant.Five servers who are under the owner's watchful eye attentively care for the fourteen roomy tables in the single large dining room.What the servers may lack in experience is more than compensated for by tempered enthusiasm and sincere desire to ensure guests are comfortable.The review of Formia that Jennifer read is a(n) :

• A) Explicit service promise
• B) Implicit service promise
• C) Word-of-mouth communication
• D) Past experience influence
• E) Marketing testimonial

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Definitions:

Paraphilias

Unusual or atypical sexual interests or practices that may cause distress or impairment in functioning or harm to oneself or others.

Compulsive-like Disorders

Conditions characterized by recurrent, irresistible impulses to perform specific actions that cause distress or functional impairment.

Sexual Contact

Any form of physical interaction of a sexual nature, including but not limited to sexual intercourse.

Children

Young human beings from birth to the onset of puberty, characterized by rapid physical growth and development, as well as learning and socialization processes.