Which of the Following Statements About What a Service Marketer

question 64

Multiple Choice

Which of the following statements about what a service marketer can do if its customers have unrealistic expectations is true?

• A) One way to reduce unrealistic expectations is to ask customers what they want
• B) Make realistic sales pitches the industry standard
• C) Deliberately under-promise and over-deliver service
• D) Realize that customer expectations are static
• E) Avoid playing follow-the-leader with the competition

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Definitions:

Introns

Non-coding sections of a gene that are removed from the RNA transcript before it is translated into protein, playing roles in gene expression regulation and evolution.

Exons

Sequences of DNA within a gene that are transcribed to messenger RNA and then translated into protein.

Phylogenetic Analysis

The study of the evolutionary relationships among groups of organisms, which is often represented in a tree format.

Cichlid Fishes

A diverse group of freshwater fish known for their bright colors and complex behaviors, particularly in mating and parenting.