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Discuss Service Quality as a Competitive Advantage for a Service

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Essay

Discuss service quality as a competitive advantage for a service provider.


Definitions:

Statistics

A branch of mathematics dealing with the collection, analysis, interpretation, and presentation of masses of numerical data.

Fairness

The quality of being impartial, just, and equitable, especially in situations that involve decisions or judgments.

Test Takers

are individuals who undertake an assessment or examination, the results of which are used for evaluation, placement, or diagnostic purposes.

Personal Characteristics

Attributes, traits, or qualities that define an individual or are inherent in human personality.

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