To Close the Customer Gap, the Gaps Model of Service

question 56

Multiple Choice

To close the customer gap, the gaps model of service quality suggests the _____ gaps need to be closed.

• A) Services marketing
• B) Service dimensions
• C) 4 Ps
• D) Provider
• E) Value

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Definitions:

Lump Sum

A one-time transaction executed at a specific moment, rather than multiple transactions spread out over a period.

Rate Of Return

The profit or loss on an investment over a specified period, expressed as a percentage of the investment's initial cost.

Retirement

The phase of life when an individual stops working full-time, typically marked by reaching a certain age or financial stability.

College Education

Attaining higher education and academic degrees from colleges or universities.